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Author Topic: Black Desert online's Coherent UI not working for Win7 users  (Read 94 times)

Zanbarbone

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For about 2 weeks now this has been a problem. The players at Black Desert online who use OS Windows 7 are unable to run Coherent UI. Coherent UI will start when the game is launched, but as soon as they/we try to use any in-game browser Coherent UI crashes.  There are some important aspects of the game that relies on Coherent UI working. Sometimes When Coherent UI crashes it takes the game down with it. Please advise a fix or a workaround.

Here is a link to the BDO forums pertaining to this problem. https://community.blackdesertonline.com/index.php?threads/coherent-ui-constantly-crashing.195856/

PS. Windows 10 users don't seem to have this problem.

Zanbarbone

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Re: Black Desert online's Coherent UI not working for Win7 users
« Reply #1 on: May 17, 2018, 01:58:31 AM »
copy of my Coherent UI log.

13308 09:03:56.572912 W | PID: 7768 | 2524 09:03:56.566911 [7768:2524:ERROR:(0)] NOT IMPLEMENTEDHW video decode acceleration not available.
13308 09:05:49.798388 E | PID: 7768 | 2524 09:05:49.753385 Invalid URL passed to LoadURL: >tps://gameweb-na500.blackdesertonline.com/guild?guildNo=20000000000010201&userNo=498192&certKey=b7d9fef06822dd3383bf1e12a2f89ec0&isMaster=1
13308 09:06:09.788531 W | Unable to duplicate shared memory handles for the host process; error: 5
13308 09:06:09.788531 W | Unable to duplicate shared memory handles for the host process; error: 5
13308 09:06:09.788531 W | Unable to duplicate shared memory handles for the host process; error: 5
13308 09:06:09.788531 W | Unable to duplicate shared memory handles for the host process; error: 5
13308 09:15:40.914198 W | Unable to duplicate shared memory handles for the host process; error: 5
13308 09:15:40.914198 W | Unable to duplicate shared memory handles for the host process; error: 5
13308 09:21:32.607313 W | Unable to duplicate shared memory handles for the host process; error: 5
13308 09:21:32.607313 W | Unable to duplicate shared memory handles for the host process; error: 5
13308 09:21:32.607313 W | Unable to duplicate shared memory handles for the host process; error: 5
13308 09:21:32.607313 W | Unable to duplicate shared memory handles for the host process; error: 5

if that helps

Alexandra

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Re: Black Desert online's Coherent UI not working for Win7 users
« Reply #2 on: May 18, 2018, 10:12:12 AM »
Hey Zanbarbone,

I totally get how frustrating that is. We contacted the guys over at Pearl Abyss to take a look at their integration code and the changes they implemented in recent patches in an attempt to get more insight on the matter.

If, by any chance, you have a crash dump, please do send it to us at support@coherent-labs.com as that would help too.

We'll keep you posted.

Alex




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